NICE, MERALCO!



It was not so long ago, when i experienced one of the best customer service from a utility company in one of their branch. I just want to commend their good service to their customers so, they deserve a nice review here in my blog.

I was with my eldest daughter, a seven-year old kiddo when i went to Meralco's Calamba branch to pay for our electricity bill. There were long queues for each counters, so i kinda got irritated because i hate waiting. Much to my surprise, a customer service lady approached me and told us to go to the "express lane" because I am a customer who's with a child. The personnel told me that the express lane is for customers who has a child with them and also for senior citizens and pregnant women. So, i feel good that i dont have to wait for the long queue to pay for the bill, and in just 2 minutes, I'm done!

I hope that all of Meralco's customers would be able to experience that convenience when needed and of course if eligible. Other utility companies should follow that practice too. ;)

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